M&O

Frequently Asked Questions

How do I confirm and guarantee an order?

M&O Rentals requires a deposit payment of at least 50% of the total rental cost.  Until a deposit is paid, the order is not considered guaranteed.  This means that we will not hold the rental items for your use.  

How many days prior to my event can I make changes to my order?

M&O Rentals has been reserving these items for you. In doing so, we have been turning down business to ensure your items are available for your event.  Even though a deposit has been paid, you may call or email us with changes to your order up until seven business days prior to the event date.  

How much is delivery?

Delivery charges vary depending on the event location and times. Contact us for a custom quote!

What am I responsible for?

Client is responsible for all rental items from the time they are delivered up until the time they are picked up and returned to M&O Rentals.  During this time, if the items are damaged due to weather, theft, misuse, or any other negative factor, you are monetarily responsible for the replacement of the items. 

What happens if I cancel my order?

If your order is cancelled, in writing, at least 14 business days prior to the event date, you will be reimbursed 25% of your deposit.  All monies paid towards events that are cancelled less than 14 business days prior to the event date will be considered forfeited and will not be reimbursed.